FAQ
After an incredible 6 years creating your base layer uniform, we are closing the brand. Check out below for answers to common questions relevant to our final days. If you need further assistance, drop us an email at hello@loveokko.co.
IMPORTANT DATES TO NOTE
The Closing Sale runs through JANUARY 31, 2025. After this date, our website will be taken down, and any last orders will be packed and sent out.
FROM DECEMBER 14, 2024 ONWARD: All items sitewide will be final sale without exception. We are not able to honor refunds, exchanges, or returns for orders placed on or after December 14.
DECEMBER 31, 2024 was the final day to redeem accrued loyalty points for rewards. You will not earn loyalty points on purchases made on or after December 29.
JANAUARY 15, 2025 is the final day to register Take Back Bags as well as to redeem Take Back Bag vouchers ($15 site credit).
CAN I RETURN OR EXCHANGE A PRIOR ORDER?
ORDERS PLACED ON OR AFTER DECEMBER 14, 2024: All sales are final without exception. We are not able to honor refunds, exchanges, or returns for orders placed on or after this date.
ORDERS PLACED BEFORE DECEMBER 14, 2024: Full-priced bras and bodysuits can be returned or exchanged so long as a return falls within the 30-day window of your order date, is initiated by JANUARY 9, 2025, and postmarked by JANUARY 13, 2025. To initiate a return or exchange for a bra or bodysuit, please visit: https://okko.loopreturns.com/#/
Underwear, socks, and nipple covers ordered before December 14, 2024 are final sale.
CAN I GET A PRICE ADJUSTMENT ON A PRIOR ORDER?
No, we are not able to offer price adjustments on prior orders.
I MAILED IN A RETURN. WHEN WILL I GET MY REFUND?
We are accepting returns or exchanges for full-priced bras and bodysuits, provided that your order was placed before December 14, 2024 and a return is initiated within 30-days of your original order date. The refund and inspection process can take up to 3 weeks after your return package has been received at our warehouse. Note that once a refund has been issued, your bank may take a few additional days to post the credit back to your account.
WHAT HAPPENS TO MY LOYALTY POINTS?
DECEMBER 31, 2024 was the final day you can redeem accrued loyalty points for rewards. You will not earn loyalty points on purchases made on or after December 29.
WHAT HAPPENS TO THE TAKE BACK BAG?
JANUARY 15, 2025 is the final day to register Take Back Bags and to redeem the Take Back Bag vouchers ($15 site credit).
WHY CAN'T I APPLY A DISCOUNT CODE?
Most discount codes have been deactivated, as the business is being closed down. There are a few exceptions to this rule, including rewards and Take Back Bag vouchers. Please see above for further details.
WHAT HAPPENED TO YOUR BUNDLES?
The Closing Sale features our lowest prices ever on all items sitewide, even better than our prior bundle discounts. We wanted to give our community a final chance to stock up on their okko favorites for less, while you can.